Refund policy

We have a 30-day return policy, which means you have 30 days after ordering your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. 

To start a return, you can contact us at info@flushcollection.com. If your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Please note, you are responsible for the return shipping cost and the cost of return shipping will be deducted from your total refund. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@flushcollection.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items. Sale items are sold as is. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. You are not guaranteed to get the same style board (shape, figure or color) as original purchase since each board is uniquely designed. Re-purchase is based on availability. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund to you.